Effective Date: June 26, 2023
Welcome to Nerho! This Vendors Policy (“Policy”) outlines the terms and conditions for vendors who wish to sell their construction materials and products on our e-commerce platform. By becoming a vendor on Nerho, you agree to comply with this Policy. Please read it carefully.
1. Vendor Registration and Eligibility:
   a. To become a vendor on Nerho, you must apply and provide accurate and complete information during the registration process.
   b. You must be a verified supplier of construction materials and products to be eligible for vendor status.
2. Listing and Selling Products:
   a. Vendors are responsible for providing accurate and detailed product listings, including images, descriptions, and pricing.
   b. All products must comply with applicable laws, regulations, and quality standards.
   c. Vendors must ensure the availability of listed products and promptly update stock levels.
   d. Nerho reserves the right to review and approve all product listings.
3. Pricing and Payments:
   a. Vendors set their product prices and are solely responsible for pricing accuracy.
   b. Nerho will process customer payments on behalf of vendors.
   c. Payments for successful orders will be released to vendors at the end of each month, subject to Nerho’s standard processing timelines.
4. Shipping and Fulfillment:
   a. Vendors are responsible for handling or outsourcing timely, order fulfillment and shipping.
   b. Shipping fees and delivery times must be clearly communicated to customers.
   c. Vendors must provide tracking information for shipped orders.
5. Customer Service:
   a. Nerho handles customer inquiries, complaints, and returns on behalf of vendors.
   b. Vendors must cooperate with Nerho’s customer support team to resolve any customer issues promptly.
6. Quality Assurance:
   a. Vendors must ensure the quality and authenticity of their products.
   b. Counterfeit, replica, or substandard products are strictly prohibited.
7. Prohibited Content:
   a. Vendors may not list products that violate intellectual property rights, promote illegal activities, or contain offensive or misleading content.
   b. Products that infringe on the rights of others will be removed from the platform.
8. Vendor Dissolution:
   a. If a vendor decides to discontinue their partnership with Nerho, they must provide a written notice of dissolution at least 30 days in advance.
   b. During the dissolution period, the vendor remains responsible for fulfilling any outstanding orders.
9. Termination of Vendor Account:
   a. Nerho reserves the right to suspend or terminate vendor accounts for violations of this Policy or for any other reason at our discretion.
   b. Upon termination, vendors must fulfill any outstanding orders and resolve pending customer issues.
10. Fees and Commissions:
   a. Vendors may be subject to fees and commissions for using Nerho’s platform and services. Details of fees and commissions will be communicated separately.
11. Modification of Policy:
   a. Nerho may modify this Policy at any time without prior notice. Vendors will be informed of any updates.

If you have any questions or concerns about this Vendors Policy, please contact us at support@nerho.com or 07083444463.