Thank you for shopping at Nerho. We want to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your order, we offer a flexible return and refund policy outlined below:
Refund:
– You have a 15 calendar days window from the date of delivery to request a refund.
– To be eligible for a refund, the item must be unused, undamaged, and in its original packaging.
– Once we receive and inspect the returned item, we will process your refund within 3 working days.
– The refund amount will be credited back to the original payment method used for the purchase.
Exchange:
– If you wish to exchange your item for a different size, color, or model, you have 15 calendar days from the date of delivery to request an exchange.
– The item for exchange must be unused, undamaged, and in its original packaging.
– Exchanges are subject to product availability. If the desired item is not available, we will process it as a refund instead.
Exceptions:
– Certain items, such as personalized or customized products, may not be eligible for return or refund unless they arrived damaged or defective.
– We reserve the right to refuse a return or refund if the item does not meet the specified conditions.
Return Process:
To initiate a return or exchange, please follow these steps:
1. Go to your account page on our website.
2. Locate your order and click on the “Refund” or “Exchange” option.
3. Fill out the required form, indicating whether you are requesting a refund or exchange.
4. Our customer support team will review your request and provide further instructions.
Please note that customers are responsible for the return shipping costs, unless the item is damaged, defective, or there was an error on our part.
If you have any questions or need assistance with the return or refund process, please contact our customer support team at 07083444463 or email us at support@nerho.com.
Thank you for choosing Nerho!