Thank you for shopping at Nerho. We want to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your order, we offer a flexible return and refund policy outlined below:
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Refund:
– You have a 15 calendar days window from the date of delivery to request a refund.
– To be eligible for a refund, the item must be unused, undamaged, and in its original packaging.
– Once we receive and inspect the returned item, we will process your refund within 3 working days.
– The refund amount will be credited back to the original payment method used for the purchase.
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Exchange:
– If you wish to exchange your item for a different size, color, or model, you have 15 calendar days from the date of delivery to request an exchange.
– The item for exchange must be unused, undamaged, and in its original packaging.
– Exchanges are subject to product availability. If the desired item is not available, we will process it as a refund instead.
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Exceptions:
– Certain items, such as personalized or customized products, may not be eligible for return or refund unless they arrived damaged or defective.
– We reserve the right to refuse a return or refund if the item does not meet the specified conditions.
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Return Process:
To initiate a return or exchange, please follow these steps:
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1. Go to your account page on our website.
2. Locate your order and click on the “Refund” or “Exchange” option.
3. Fill out the required form, indicating whether you are requesting a refund or exchange.
4. Our customer support team will review your request and provide further instructions.
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Please note that customers are responsible for the return shipping costs, unless the item is damaged, defective, or there was an error on our part.
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If you have any questions or need assistance with the return or refund process, please contact our customer support team at 07083444463 or email us at support@nerho.com.
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Thank you for choosing Nerho!