Nerho Terms of Service
Effective Date: 07/12/2024
Welcome to Nerho! By using our services, you agree to these Terms of Service. Please read them carefully.
1. Overview of Services
Nerho is a platform offering:
- Solar and real estate materials.
- Progressive Payment Plans (ProPay and Pay with Partners).
- E-commerce services, including product sales and delivery.
- Customer-focused tools, such as the Nerho Calculator.
2. Progressive Payment Plans
- ProPay allows customers to lock prices at 50–60% of the product cost, with the balance payable in 1-3 months (interest-free).
- Pay with Partners provides flexible payment options over 1–5 months with low interest. Delivery is completed within 7 days after due diligence.
- Funds held in ProPay are not considered deposits in a bank but are held temporarily to facilitate installment payments.
3. Payment Policies
- Payments must be made according to the selected plan schedule.
- Customers who fail to meet payment deadlines will incur a default fee and enter a Grace Period of 7 days to settle outstanding amounts.
- After the Grace Period, items bought by customers will be Recovered with an Auction Period of 14 days to pay, with penalties or late fees applied.
- Unresolved payments after the Auction Period may result in the product being listed in an Auction, where it will be resold to recover costs.
4. Partners Policy
- Eligibility: Partners must meet Nerho’s compliance standards and agree to our terms for collaboration.
- Payment Terms: Partners will receive agreed commissions or fees for their services. Payments will be processed within 7 business days of transaction completion.
- Dispute Resolution: Any disputes between Nerho and partners will be handled through mediation or arbitration as outlined in partnership agreements.
- Termination of Agreement: Nerho reserves the right to terminate a partnership if the partner fails to meet agreed service levels or compliance standards.
5. Refund and Return Policies
- Return Policy: Customers may return products within 7 days after delivery, provided the item is unused and in its original condition.
- Refund Policy: Refunds will be processed within 7 business days, minus applicable cancellation or restocking fees. Refunds are not available after the 7-day return window.
- ProPay Refunds:
- If payments are incomplete after the grace period, customers are eligible for a refund of the amount paid, minus a 10% cancellation fee.
- Vendors must refund Nerho within 7 days, deducting a 4% administrative fee.
6. Privacy and Data Usage
Nerho collects and uses customer data to provide tailored services. See our Privacy Policy for more details.
7. Liability
Nerho is not liable for losses caused by delays, failed payments, or other issues beyond our control. Customers must ensure timely payments and due diligence when using our services.
8. Changes to Terms
Nerho reserves the right to modify these terms at any time. Continued use of our platform constitutes acceptance of the updated terms.
Nerho Privacy Policy
Effective Date: 07/12/2024
This Privacy Policy explains how Nerho collects, uses, and protects your personal information.
1. Information We Collect
- Personal Information: Name, email, phone number, and payment details when you sign up or make a purchase.
- Usage Data: App activity, preferences, and location (if enabled).
- Device Information: Information about your device to improve app functionality.
2. How We Use Your Information
- To process payments and deliver products.
- To provide tailored recommendations through tools like the Nerho Calculator.
- To notify you about updates, promotions, or service changes.
- To ensure compliance with legal obligations.
3. Data Sharing
Nerho may share your information with:
- Vendors to fulfill delivery when required.
- Due Diligence and Compliance Company to fulfill your due diligence and compliance.
- Payment Processors to facilitate transactions.
- Partners for the administration of payment plans.
- Law Enforcement if required by law.
We do not sell your data to third parties.
4. Data Security
Nerho uses industry-standard encryption and secure storage to protect your data.
5. Your Rights
- Access your data at any time.
- Request correction or deletion of your personal information.
- Opt out of marketing communications.